CUSTOMER CARE | SHOPPING GUIDE

RETURNS POLICY

Please email shopoliofolio@gmail.com with the subject title: REQUEST FOR RETURNS - stating your order number, return item and reason for the return to check if your item is valid for return. You are required to seek for our confirmation prior to returning your order. Returns & Exchanges requests must be made within 8 days upon the dispatch of your item. We will assess your return inquiry and get back to you. We reserve the rights to reject any Returns/Exchanges after the 8 days grace period.

 

All returns are to be sent back with the filled Return Form print-out and a clear copy of your invoice slip. We reserve the rights to reject any returns with no Return Form and invoice slip enclosed, no confirmation of returns or does not meet the returns requirement. Unless the item is defective, all other postage will be borne by your good self including for the postage for the next shipment. 

Orders made during promotional period or with promotional codes, sale items, accessories, bags and shoes, are not allowed for returns.

All returns must be mailed back in their original packaging, unworn, unwashed, unaltered with all tags intact via traceable mode of posting (registered post/ courier). It must reach us within 5 days for local orders or 12 days for international orders, from the date of dispatch of your parcel. We are not be liable for lost returns that are not mailed back via a trackable source. The return will not be valid if we do not receive your parcel. Full refund will only be valid after we receive the return goods in its original condition.


EXCHANGE POLICY

Please note that we do not accept exchange of size or item to a different design.

All items sold/reserved/confirmed/paid are not exchangeable nor refundable, unless the wrong item or size is delivered by us.

We regret that we do not accept exchanges due to wrong size chosen by you, or when the item is not to your liking.


INCORRECT OR DEFECTIVE ITEM

We are committed to provide you with quality products. However, in the case of any defects or wrong items being sent to you, we would be glad to do an exchange or refund. In this case, we will be responsible for the subsequent posting fee involved.

In case of item defects, kindly email us at shopoliofolio@gmail.com within 5 working days of receiving the item(s) with your order number and snapshots of the defect area clearly. We'll advice you on the procedure for your return.

If the defected item is still in stock, a replacement piece will be sent out after we receive the defective item piece. In the event whereby the defected item is out of stock, the refund will only be done if the item is being returned back to us.

All return items must be in their original condition, unwashed, unaltered and unworn with the tag intact should it come with it. Exchanges for articles which do not meet all mentioned conditions will be duly declined. All items are not to be soaked. If color runs due to this reason, item/s is strictly not returnable.

 

 

OTHER CONDITIONS NOT VALID FOR RETURNS:

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Measurements stated may vary 0.5"-0.8" as items are mass produced ( not custom made to fit ).

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The UK and US conversion size chart is only an approximate guide, you should always refer to the actual product measurement.

Please refer to the accompanying measurements carefully, instead of relying only on standard sizes of XS, S, M, L, etc because products come in batches and different designs. For example, size S of this design may not necessary be the same as size S of another design. 

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Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). In the cases above, no refunds/exchanges will be made.

For items with light colored base, there may be slight small black dots which are not obvious. For small nondestructive defects like this, which does not change the overall appearance of the item, it will not be considered a defect.

 

Minor imperfections like loose threads, crease lines or slightly loose buttons that can be secured are not considered a defect.

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Customers subjective opinion and expectation on product quality and fit issues are not considered a defect.

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* The return parcel is under customers' responsibility and Olio Folio is not liable for any any lost return parcel/ additional taxes incurred for return parcels.

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Return your items to the address below:

Olio Folio
10-2 Jalan PJU 5/10 Dataran Sunway Kota Damansara 47810 Petaling Jaya Selangor Malaysia

+603 61481228 / +0123163698

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REFUND POLICY

We will refund you without additional compensation when

1. our item is out of stock after payment has been made by you - regardless of whether it is ready stock or pre-order item, and regardless of the period of time that has passed from the time payment is made.

2. The replacement for your returned item is out of stock.

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TERMS & CONDITIONS

• We seek your understanding that sometimes certain products (ready stock and pre-order items) may be out of stock even if they are indicated as available in our webpage. This is because we have multiple sales channels (Facebook and Instagram) and stock inventory is updated manually. This could be due to technical issue or human input error/delay or any other reasons. Hence, sometimes you might find the product you have paid for is out of stock and in this case we will refund you accordingly, without any additional compensation.

• We will only process your order after payment has been made by you.

• Payment must be made within 24 hours of a confirmed booking, or we reserve the right to cancel the order without giving any advance notice to you.

• Pre-order items are estimated to reach in approximately 20 working days. We seek your understanding that there is always a remote possibility that sometimes shipments can be delayed due to external factors not within our control.

• We shall not be held responsible if users develop any bodily reaction to any of our products. Customers with sensitive skin, for example, are advised to check with their doctor before purchasing. 

• Please note that due to limitations in photography and the inevitable differences in monitor/mobile phone/gadget display, the colors and appearance shown in the photographs may not be exactly 100% identical to those of the actual items.

• Please refer to the accompanying measurements carefully. Due to the inherent manufacturing constraints in different product batches, there may be deviations of up to 4cm which are not to be considered as defects.

• Minor defects that do not affect how the products look or function when used are not considered defects, and no return/refund will be entertained in this case.

• Do not bleach or soak your new clothes or wash them together with clothes of lighter colours to avoid any colour transfer - we will not be held responsible if this happens.